The “last mile”: online retailers have to pay attention to this when shipping

The final stretch of the way for a package to the customer’s doorstep determines profitability and sustainability in online trading – and customer satisfaction. Logistics expert Ingo Bauer explains what is important. Ingo Bauer is responsible for the Transport & Logistics division at the management consultancy PWC. As a partner in the Risk Assurance Solutions division, he audits and advises listed companies

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